Friday, March 03, 2006

Users do the strangest things!

I saw my boss forward an email to the whole company in Outlook today. Nothing remarkable about that you might say, except that instead of clicking on ‘To:’ and bringing up the dialog where you can pick recipients, she mashed in “lkajhglisaws” as the recipient and clicked ‘Send’, then the dialog popped up and she selected the appropriate distribution list. WEIRD!

I was intrigued to note that she has managed to turn what is essentially an error handling behaviour into her normal method of selecting recipients.

Just goes to show that you can never know what a user will do, and that once they find a way that works they will continue to use it.